New residents reminded to set up utility accounts at City Hall
Launch the media gallery 1 playerNew residents to Crete, including university students in off-campus rental housing need to set up a utility account with the Public Works Office at City Hall, 243 East 13th Street. A ground floor entrance and parking are on the south side of City Hall, accessed from Linden Ave. between 12th and 13th Streets.
A Utility Service Application and service deposit must be filed and paid in person with the Utility Office to set up an account. Local utility billing includes electric, water, and wastewater services provided by the City of Crete; and trash collection, with optional recycling service franchised through The Garbage Company.
A new billing system, effective in August, includes options for online payment, autopay, and paperless billing.
Individual utility customers, not landlords, are responsible for notifying the Utility Office of all changes in account information, including new residents authorized on the account.
Current utility customers who change residences in town or move out of Crete are reminded to visit the Utility Office and update or terminate their service account.
A quick trip by someone authorized on the account will include signing a service order to terminate utilities at the account address and providing a forwarding address. If the customer is moving out of Crete, the deposit will be used to pay any remaining balance after a final meter reading and excess funds will be sent to the customer at the forwarding address.
If the customer is moving within Crete, the account and previous deposit will be transferred to the new address. If no notification of changes are made, the utility account remains open and service charges will accumulate in the customer’s name.